When outage events occur, utilities face increasing pressure to restore service quickly, improve communication, and provide accurate information. Meeting these expectations requires a system that allows operators to easily identify where the outage is and who is impacted, prioritize restoration needs, coordinate field crews, and communicate effectively with customers, regulators, and stakeholders.

novoOutage™ provides end to end outage management for distribution operators. It consolidates trouble calls, customer outage reports, analyzes the scope and extent from incoming signals (meter or phone calls), generates restoration estimates, and supports crew dispatch and management.

It also supports planned outages, large scale storm management, regulatory reporting, and customer communication. Operators can rely on novoOutage to hold steady during major weather events and high-volume outage situations.

Because it runs on renovo™, novoOutage shares one interface and one model with novoDIST and novoVVC, so an operation can start initially with outage management and grow into the full ADMS, or organizations can implement and ADMS from day one. Using novoAPI™, as a flexible integration point between renovo modules and all other corporate and enterprise systems, integration and connection with the GIS, CIS, IVR, AVL, AMI, mobile workforce management, and work management systems are readily supported to yield a  complete outage management workflow.